ORDERS AND RETURNS 

SWEDEN

 Freight cost

• Freight cost is 39 SEK for all orders below 600 SEK.
• Free shipping for orders above 600 SEK.
• All orders are processed within 1-3 business days.Expected delivery within 4-6 days. Traceable delivery.

Returns

• Return is payed by customer and shall be made within 30 days. The goods must be returned unopened, unused and undamaged and all labels must be remained on the product. Always return in original packaging including return form with your order number and contact details, contact us on order@mrshosiery.com and we will mail it to you.
• Remember that our customer is personally responsible for the return and can choose any postal service they want.
• Return to: Lidingö Förrådscenter/Att: Mrs Hosiery AB, Förrådsvägen 13, 181 41 Lidingö, Sweden
• Questions about exchanges/returns/orders, please contact: order@mrshosiery.com

Unclaimed packages

If customer do not accept the delivery, the order will be returned to us and we have to charge customer a cost of 149 SEK for unclaimed packages, this is the cost of returns and administration for us.

EUROPE

Freight cost

• Freight cost is 95 SEK.
• Orders are processed within 1-3 business days. Expected delivery within 7-10 days. Traceable delivery.

Returns

• Return is payed by customer and shall be made within 14 days. The goods must be returned unopened, unused and undamaged and all labels must be remained on the product. Always return in original packaging including return form with your order number and contact details, send us a mail on order@mrshosiery.com and we will send it to you.
• Remember that customer is personally responsible for the return and can choose any postal service they want.
• Return to: Lidingö Förrådscenter/Att: Mrs Hosiery AB, Förrådsvägen 13, 181 41 Lidingö, Sweden
• Questions about exchanges/returns /orders please contact: order@mrshosiery.com

Unclaimed packages 

If customer do not accept and sign the delivery the order will be returned to us and Mrs Hosiery have to charge a cost of 190 SEK euro for unclaimed packages, this is the cost of returns and administration for us.

OUTSIDE EUROPE

Freight cost

• Freight cost is 149 SEK for all orders.
• All orders are processed within 1-2 business days.Expected delivery within 8-10 days. 

Returns

• Return is payed by customer and shall be made within 14 days. The goods must be returned unopened, unused and undamaged and all labels must be remained on the product. Always return in original packaging including return form with your order number and contact details. Mails on on order@mrshosiery.com and we will send the return form to you.
• Remember that customer is personally responsible for the return and can choose any postal service they want.
• Return to: Lidingö Förrådscenter/Att: Mrs Hosiery AB, Förrådsvägen 13, 181 41 Lidingö, Sweden
• Questions about exchanges/returns/orders please contact: order@mrshosiery.com

Unclaimed packages

If customer do not accept and sign the delivery the order will be returned to us and Mrs Hosiery have to charge a cost of 190 SEK for unclaimed packages, this is the cost of returns and administration for us.

REFUNDS

Receiving a refund

A refund will be credited after a few days and latest 14 days after we received the goods. Payment is transferred to the same form of payment from where the purchase was made. No refund of freight costs for unclaimed packages, instead a handling fee of 19 euro in total.

TAXES 

Taxes & VAT

Customer may have to pay tax or duty in your home country.

PAYMENT

We provide different payment options via Klarna, please read about their terms here in English….. or in Swedish…….

FORCE MAJEURE

If the performance of this Agreement is prevented, restricted or interfered with by reason of earthquake, fire, flood or other casualty or due to strikes, riot, storms, explosions, war, terrorism or a similar occurrence, or condition beyond the reasonable control of the Parties such as failure of electricity, telephone or internet services, the Party so affected shall be excused from such performance and any failure or delay resulting therefrom shall not be considered as a breach of this Agreement. Our team will do their outmost to solve the matter for you as soon as possible.